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Delivery

HOW LONG DOES DELIVERY TAKE?

Delivery Option	Delivery Times	Delivery Costs
UK Express Delivery	3 - 7 Working Days (Excluding Saturday, Sunday and Public Holidays)	Free
Standard International	10 working days (Excludes Sat/Sun)	Free

Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a delivery dispatch email as late as 12:30 am on the day your delivery is expected

WHERE IS MY ORDER?

Please note: tracking is only available once the order has been despatched

Please enter your order number:

Order number:

**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.

WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
Please also check the email the invoice is attached to. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us within 14 days..

DO I HAVE TO PAY CUSTOMS CHARGES ON MY ORDER?

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Thingy London. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

*Some of our delivery methods are not available to a small number of postcodes – please see POSTCODE RESTRICTIONS for full details.

Delivery is Monday to Friday (excluding Saturday , Sunday and Public Holidays).

Delivery is fully tracked, and delivery notifications via SMS and email are provided by the carrier.

We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into ‘My Account’ and viewing your most recent orders. Just click ‘Track Order’ and you’ll be directed to the carrier tracking page.

A signature may be required on receipt.

If you are not available to take delivery of your parcel, the carrier will leave a delivery card.

Depending on the carrier, you might be presented with additional delivery features including specified delivery window slots and follow my parcel GPS tracking, so you'll know exactly when to expect your delivery.

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Thingy London cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

DO YOU DELIVER TO PO BOXES & BPFO ADDRESSES?

We do deliver to PO Boxes & BFPO addresses. If you choose to have your goods delivered to a BFPO address, please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. 

DISPUTED DELIVERY

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further. 

If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for your order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.